How to use your rights when choosing an energy supplier – a short reminder

Every customer buying electricity has the right to change their supplier. This simple statement has important consequences for consumers, who often do not know the full scope of their rights. It is worth remembering what you can do and what to check before choosing a new electricity seller.

Choosing a supplier is not just a routine formality. It can have a real impact on the household budget. Every customer has the right to choose an offer that best matches their needs and preferences. A useful tool for comparing offers is the tariff information available at maszwybor.ure.gov.pl. It allows you to compare prices and other conditions, including payment dates, contract duration and termination rules.

You have the right to change your energy supplier

Changing an electricity seller should not involve additional fees. If another offer is more beneficial, the customer may choose it freely. Each recipient should also be treated equally, and any differences between customer categories should be justified objectively and transparently.

Consumer protection also covers fair sales practices. The seller must not use misleading methods, and information about contract terms, prices and actual electricity consumption should be presented clearly and understandably.

The contract should include key information such as the name and address of the supplier, extension rules and any provisions concerning compensation or changes to the contract. The customer has the right to be informed about changes and to terminate the contract if the new terms are not accepted.

Terminating the contract should also be straightforward. Usually it is enough to submit an appropriate statement, and the contract ends on the last day of the month following the month in which the statement was delivered.

In summary, every electricity customer has the right to choose the most beneficial offer, change supplier without additional fees, be treated equally and be protected against unfair sales practices. It is worth using these rights consciously to protect your own interests and household budget.

More information: www.maszwybor.ure.gov.pl